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The paper offers clarity to the market orientation (MO) and performance relationship in real estate by examining the limited relevant literature, presenting international results and discussing the implications for market orientation researchers and real estate practitioners.

Based on a survey of 1,251 individual renters in the USA, the United Kingdom (UK) and Canada, this study examines the relationship between residential property managers’ MO and performance. It extends MO research in real estate by focusing on property management as opposed to property development.

The results show that MO and performance are correlated in all three countries. Commitments to understanding and serving customers and differentiating from competitors are shown to enhance performance measures including residential tenants’ loyalty toward the property manager, trust in the property manager, pride in rental accommodation and commitment to paying rent on time.

This study is one of the largest MO studies in real estate in terms of sample size and offers a unique international perspective. The research is novel as MO is evaluated by tenants as opposed to self-assessed by firms. The paper offers a new measure of property manager performance and provides strategic directives for real estate professionals seeking to enhance competitiveness.

This conceptual paper aims to stimulate discussion on the growing influence of digital technologies on the success of learners in tertiary institutions.

The paper is grounded in a synthesis of the professional literature showing how learners entering tertiary institutions have been influenced by their pervasive use of digital technologies. This evidence suggests that a more integrated use of libraries is needed, and more collaboration among librarians, educators and learners will be fundamental to responding to the changing learning landscape.

The findings indicate that today's “new learners” expect more control of their learning situations, prefer active learning and they engage in networked communities for their social and professional lives. Research also shows that, while these learners are committed users of a wide range of digital technologies, they require support in developing their information and critical literacies. The paper also identified the tendency for educators to limit their uses of digital technologies for course management and the addition of online resources to their teaching, while resisting any fundamental change in the structure and delivery of courses. Academic libraries are responding to these challenges by creating more social learning spaces, integrating services for instructors and students and becoming more active partners in the educational community.

The limitations identified here include the widening gap between those living and learning with digital technologies and the majority of the world youth still struggling to gain full access.

The research is one of the few position papers to begin its argument with a description of today's digital learners and then to connect their learning needs with the many changes in libraries at the tertiary level. The paper attempts to conceptualize how libraries can take a leadership role in bridging the gap between the learning styles and needs of today's students and the challenges of building new learning landscapes in tertiary institutions.

WE endorse with much pleasure the welcome that has greeted the election of the new President of the Library Association. When the Association, in what seems now a somewhat remote past, determined to place the executive side of its business in the hands of a permanent Secretary, the question of the continuance of an Honorary Secretary was given careful consideration. It was resolved that he should continue and that his main function would be to represent the President at all times when the latter was not available. He had other duties, even if they were not clearly expressed, including a general overall initiative in committee and Council matters. The successive holders of the office since, Stanley Jast, Dr. E. A. Savage and Lionel R. McColvin proved so clearly the wisdom of that decision that the Association made each of them President; they have been heads of the profession in a real sense, inspiring and actively creative. The last of them, Mr. McColvin, is known everywhere librarians meet, here and overseas, and only the newest library recruits are unfamiliar with his reports, essays and many books, or have not heard of his home and other county surveys and his fearless, suggestive appraisals of what he has seen and thought. In a rather difficult time the Library Association is fortunate to have so statesmanlike a librarian to lead it.

This paper aims to share the experience of a collaborative platform for social innovation (SI) in urban governance in Brussels (Belgium) and to formulate recommendations for future initiatives.

The publicly funded collaborative platform “Brussels by us”, which aimed to improve the quality of life in specific neighbourhoods in Brussels (Belgium), is presented as a case study for SI in urban governance. The case study is detailed according to four dimensions based on the SI and living lab literature.

While the initiative appeared to be a successful exploration platform for collaborative urban governance, it did not evolve into concrete experimentation nor implementation of the solutions. Possible explanations and recommendations are formulated.

The findings of this paper are based on the experience of a one-year initiative. The results should be completed by similar case studies of longitudinal initiatives, and with other levels of implementation such as experimentation and concrete implementation of solutions.

This paper presents a concrete case study of a collaborative platform implemented in a specific neighbourhood in Brussels (Belgium). Its digital and offline approach can help other practitioners, scholars and public institutions to experiment with the living lab methodology for the co-ideation of solution in urban governance. The four-dimensional framework presented in the study can provide future initiatives with a structured reporting and analysis framework, unifying and strengthening know-how in the domain of SI.

Social innovation (SI) acknowledges socio-economic challenges as opportunities to make communities more sustainable and cohesive through inclusive grassroots practices. The question remains, however, as to whether and how socially innovative practices can be effectively supported in developing inclusive economies. Drawing on the findings from two South African in-depth case studies, This paper aims to discuss how social innovation ventures may be supported to drive inclusiveness.

This paper purposively sampled two social enterprises (SEs) and conducted in-depth case studies through interviews and secondary data review.

The SEs selected promoted digital, economic and social inclusion. Despite the diversity of the two organisations, they shared similar challenges in undertaking their practices mostly deriving from South Africa’s lack of legal recognition and policy framework for social purpose-driven businesses.

Applying Moulaert et al.’s (2007) SI classification criteria to the case studies in focus, this paper seeks to extend our understanding of the challenges that innovative SE organisations face in tackling exclusion and contributing to build inclusive economies in the South African context.

The purpose of this paper is to investigate the impact of e-government usage on citizen engagement during the COVID-19 crisis in China, in relation to the mediating role of how citizens perceive the government. A model was also proposed to explain the relationship between e-government usage during the COVID-19 crisis and the mediating role that different perceptions of government play in influencing citizens level of engagement.

The research model was tested empirically through a survey conducted online with 866 research participants, comprising of Chinese citizens from three large cities, which include Hefei, Shanghai and Nanjing.

The results in structural equation modeling showed that e-government usage has a significant positive influence on citizens' perception about trust in government, government transparency and government reputation but not significant influence on citizens' engagements. However, an indirect relationship was found out in the mediation analysis. There was also a significant relationship between the different perceptions of government. Mediation analysis showed that all the different perceptions of government mediate the relationship between e-government usage and citizens' engagements during the COVID-19 crisis. The single mediation pathways were found to be most effective mediators, identifying citizens' perception about trust in government to be the most effective mediator.

This study filled the gap in literature by examining how e-government usage by Chinese citizens during the COVID-19 crisis helped influence their attitude and behavior. Specifically, this study is one of the first to integrate citizens' usage of e-government and citizens' engagement through the different citizens' perceptions of government such as trust in government, transparency of government and government reputation in a non-liberal country.

Implementing peer-to-peer learning models within an academic library environment presents several benefits and challenges. This study explores the effectiveness of integrating peer-assisted learning in research services and considers the impact on those providing support and those seeking assistance. A more comprehensive understanding of peer education approaches in research support services will benefit academic libraries interested in incorporating this model.

This article showcases case study data from the reference and instruction peer-led learning programs at California State University Fullerton's Pollak Library, incorporating library interns and student assistants trained to provide front line research support to fellow students from 2019 to 2022. Feedback was collected across the learning experience from student facilitators, patrons assisted and participating library supervisors.

Project data demonstrates that incorporating students in traditional academic library research services nurtures experiential learning and serves as an effective high-impact practice. Additionally, peer-led programs contribute to a helpful, welcoming atmosphere for library users and help connect libraries to the communities they serve.

Exploring survey data and student reflections, this combined study highlights advantages and implications of incorporating peer learning programs in research services in both formal and informal instruction environments. Results also reveal promising methods for recruitment, training and sustainable program development for libraries considering this approach.

This study investigate changes in food consumption and shopping patterns during the COVID-19 pandemic.

The authors collected cross-sectional data from 507 households in three Indonesian cities, i.e. Surabaya, Surakarta and Bogor, via an online survey and analysed the data using non-parametric tests: the U-Mann Whitney test, the Kruskal–Wallis test and the ordered probit model.

The results indicate that, during the pandemic, people 1) avoided eating out in a restaurant or cafeteria to reduce transmission risk and cooked at home instead; 2) stocked food products to minimise store visits; 3) chose a healthier diet including fruits and vegetables; and 4) wasted less food. These new trends could be linked to the socio-demographics, i.e. age, education, marital status and income level.

This research was conducted during the peak of the COVID-19 outbreak in Indonesia between July and August 2021, so the findings could inform food-related long-term policymaking and responses to a crisis.

The peer review history for this article is available at: https://publons.com/publon/10.1108/IJSE-11-2021-0666.